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ORDER PROCESSING & SHIPPING

Products ship within 2-3 business days from your order date EXCEPT lace products and Clear Collection.  During Major Sales and Promotions, orders may take up to 5 business days for orders to process.  Processing times for wigs can take up to 25 business days. During major holidays, processing times for wigs can take up 35 business days. Orders are not processed on weekends and major holidays. 

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.

Payment Terms

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

I AM HAIR Extensions reserves the right to request additional payment and shipping verification after an order is submitted.

All International orders must be paid using the PayPal check out option.  International orders without PayPal Seller Protection will be automatically canceled.  Thank you for your understanding.

All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered after the order processing time frame. Orders would be shipped once payment is confirmed and cleared.

International orders typically take up to10 business days for delivery and are shipped via FedEx. International shipping costs on this website DOES NOT cover tariffs charges by your home country.  Please put this into consideration before you submit an order on this site. I AM HAIR Extensions reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Undeliverable/Lost/Return to Sender Packages

If your package does not successfully deliver and is sent back to I AM HAIR Hair Extensions, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender packages will be restocked and you will be issued REFUND MINUS SHIPPING. Refund could take up to 5-7 business days to reflect to account. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.  We also do not guarantee that your item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. I AM HAIR Extensions does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.